Frequently Asked Questions
To take part in this promotion, simply purchase an eligible Hisense ULED TV from Best Buy between October 4, 2024 - November 16, 2024.
You can then claim your reward within 30 days of the purchase date as shown on your invoice or receipt.
Once submitted, we'll check your claim to make sure you've provided all the information needed to start processing it. If you have, we'll approve your claim within 14 working days.
You'll then receive your reward within 14 days of your claim being approved.
Claims in this promotion are limited with a maximum claim of 1 per person and 1 per household. Businesses are not eligible for this promotion.
You can then claim your reward within 30 days of the purchase date as shown on your invoice or receipt.
Once submitted, we'll check your claim to make sure you've provided all the information needed to start processing it. If you have, we'll approve your claim within 14 working days.
You'll then receive your reward within 14 days of your claim being approved.
Claims in this promotion are limited with a maximum claim of 1 per person and 1 per household. Businesses are not eligible for this promotion.
To be eligible to claim, you'll need to have bought an eligible Hisense ULED TV or Laser Projector listed in the table below. Unfortunately, if your product isn't listed here, you won't be able to claim.
| 65U6HF | ULED TV |
| 75U6HF | ULED TV |
| 65U6N | ULED TV |
| 75U6N | ULED TV |
| 85U6N | ULED TV |
| 65U7N | ULED TV |
| 75U7N | ULED TV |
| 85U7N | ULED TV |
| 100U76N | ULED TV |
| 65U8N | ULED TV |
| 75U8N | ULED TV |
| 85U8N | ULED TV |
| 100U8K | ULED TV |
| 75U9N | ULED TV |
| 85U9N | ULED TV |
| 85UX | ULED TV |
| 98UX | ULED TV |
| 110UX | ULED TV |
| PL1 | Laser Projector |
| C1 | Laser Projector |
| PX3-PRO | Laser Projector |
Your Reward Pin is a unique code sent to your email address by Best Buy after purchasing a participating Hisense ULED or Laser TV/Projector product. You will use this Reward Pin when submitting your claim for the digital voucher for NBA2K25.
We'll send you a confirmation email to let you know we've received your claim. Your details will then be checked by one of our agents.
As long as you've provided all the information needed to process your claim, we'll send you an approval email within 5 working days. You'll then receive your digital voucher code within 14 days of your claim being approved.
As soon as your reward has been sent, we'll notify you by email along with instructions on how to redeem your voucher code.
As long as you've provided all the information needed to process your claim, we'll send you an approval email within 5 working days. You'll then receive your digital voucher code within 14 days of your claim being approved.
As soon as your reward has been sent, we'll notify you by email along with instructions on how to redeem your voucher code.
You are given your Claim Reference on the confirmation screen just after you submit your claim.
Don't worry if you missed it. We also include your Claim Reference in all email notifications we send you about your claim. If you're having trouble finding your emails, please check your spam or junk folder.
Don't worry if you missed it. We also include your Claim Reference in all email notifications we send you about your claim. If you're having trouble finding your emails, please check your spam or junk folder.
Don't worry, we haven't forgotten about you. So long as you've received an approval email, you can rest assured that we're getting your reward ready to send as quickly as we can.
We'll try our very best to send your reward within 14 days of the date you received your approval email.
If you haven't received an approval email, check your junk or spam folder.
When your claim has been fully processed, we'll send you an email and a text to let you know your reward will be sent to you within 14 days.
We'll try our very best to send your reward within 14 days of the date you received your approval email.
If you haven't received an approval email, check your junk or spam folder.
When your claim has been fully processed, we'll send you an email and a text to let you know your reward will be sent to you within 14 days.
If you have received a missing information email, that means you haven't provided all the details necessary to start moving forward with your claim. Unfortunately, we won't be able to validate your claim until you get this information over to us. We will have let you know what we need in your email. To send us your missing information, follow the instructions provided.
Here are a some common reasons why you might have received this email:
We could not validate your Reward Pin
The Reward Pin you used is invalid. Make sure the Reward Pin you received from Best Buy is entered correctly in the claim form.
Here are a some common reasons why you might have received this email:
We could not validate your Reward Pin
The Reward Pin you used is invalid. Make sure the Reward Pin you received from Best Buy is entered correctly in the claim form.
You will receive your voucher code within 14 days of you receiving your approval email.
As soon as your reward is being processed, you'll get an email and text letting you know.
Rewards are processed within 14 days of claim approval. Make sure to check your spam or junk folder.
Your voucher code is sent to your email address from help@hisensenba2k.com.
However, it can take up to 14 days to receive this.
This email will also contain instructions on how to redeem your code.
Most likely, your claim has been rejected because you're not eligible to participate in this promotion.
To take part in this promotion, you'll need to have bought an eligible Hisense ULED TV from Best Buy between October 4, 2024 and November 16, 2024. You'll also need to provide your unique Reward Pin for us to validate your purchase.
To take part in this promotion, you'll need to have bought an eligible Hisense ULED TV from Best Buy between October 4, 2024 and November 16, 2024. You'll also need to provide your unique Reward Pin for us to validate your purchase.
To redeem your voucher code for Play Station:
- Go to PlayStation Store and select your profile at the top of the screen.
- Select Redeem Codes from the drop down menu.
- Carefully enter the code and select Redeem.
- Press the Guide button on your controller.
- Select Games & Apps, and then select Redeem Code.
- Enter the 25-character code, and then follow the prompts to complete your redemption.